MSP Setup Guide

Set up Netallion AI Assurance to govern AI across every customer tenant from one console. This guide covers workspace creation, customer linking, baseline rollout, and portfolio monitoring.

1

Create MSP Workspace

An MSP Workspace is a container that links your MSP tenant to customer tenants. Create one via the Governance > MSP section or API.

POST /api/v1/governance/msp/workspaces
2

Link Customer Tenants

Each customer gets their own tenant with full data isolation. Link them to your MSP workspace with display names and segment tags.

POST /api/v1/governance/msp/workspaces/{id}/customers
3

Define Baseline Policies

Create governance policies that will be pushed to all customer tenants. Use the MSP rollout endpoint to deploy them in one operation.

POST /api/v1/agentic/msp/rollout
4

Set Per-Tenant Overrides

Some customers need different enforcement modes or policy configs. Pass overrides per tenant_id when rolling out baselines.

POST /api/v1/agentic/msp/rollout (with overrides dict)
5

Monitor Portfolio Risk

Use the risk heatmap to identify the highest-risk customers. The portfolio score gives a single number for overall MSP posture.

GET /api/v1/agentic/msp/heatmap
6

Manage Remediation Queue

Pending remediations across all customers appear in one managed queue. Approve, reject, or escalate from the MSP console.

GET /api/v1/agentic/msp/remediation-queue
7

Export Executive Summaries

Generate cross-tenant reports for monthly business reviews. Includes portfolio score, top risks, inventory, and pending actions.

POST /api/v1/agentic/msp/executive-summary

Key Concepts

MSP Workspace: A container owned by the MSP tenant that links to customer tenants. Each MSP can have one workspace.
Customer Tenant: A fully isolated tenant with its own data, users, and policies. MSP operators can view and manage customer data via delegated permissions.
Baseline Rollout: Push a policy template to all customer tenants at once. Per-tenant overrides allow customization without one-off configuration.
Portfolio Score: Weighted average of customer tenant scores. Tracks trend (improving/stable/regressing) and highlights top-risk customers.
Evidence Segregation: All evidence bundles are tenant-isolated. MSP operators can view cross-tenant summaries but cannot mix customer evidence.